🔒 Security Issues
If you've discovered a security vulnerability or have privacy concerns, please contact our security team directly at pordering-security@snowcow.net. We take security seriously and will respond promptly.
❓ Frequently Asked Questions
How do I get started with Pondering?
Install the Chrome extension, sign up with your email, verify your account, and start converting PDFs to Excel. You get 3 free conversions to try our service.
What file types does Pondering support?
Currently, we support PDF to Excel conversion. PDF files must be under 20MB. We're working on adding more format support soon.
How much does Pondering cost?
We offer flexible credit-based pricing: $1 for 5 conversions, $5 for 30 conversions, or $10 for 70 conversions. You can start with 3 free conversions.
Is my data secure?
Yes! We use Adobe's secure cloud infrastructure for processing. Your files are encrypted during transfer and deleted immediately after conversion. We only store your email for authentication.
Why is my conversion failing?
Common issues include: file too large (over 20MB), corrupted PDF, poor internet connection, or password-protected files. Check our
Help Center for detailed troubleshooting.
Can I get a refund?
Yes, we offer refunds for unused credits within 30 days of purchase. Contact us with your purchase details for processing.
What languages does OCR support?
We support 40+ languages including English, Spanish, French, German, Chinese, Japanese, Korean, and many more. Select the appropriate language for best OCR results.