Privacy Policy - Pondering Document Intelligence Suite

🛡️ Overview

Pondering Document Intelligence Suite ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and related services.

                Key Privacy Principles:
                We collect only essential information needed for our service
Your documents are processed securely and deleted immediately
We never sell or share your personal data with third parties
You have full control over your data and can delete it anytime

            

📊 Information We Collect

Personal Information

Data Type	Purpose	Storage Duration
Email Address	Authentication, account management, support	Until account deletion
Usage Statistics	Service improvement, analytics	30 days (anonymized)
Payment Information	Billing, credit management	7 years (legal requirement)

File Information

📄 Document Processing

PDF files you upload are processed by Adobe's secure cloud infrastructure for conversion. Files are automatically deleted within 24 hours of processing completion.

🔒 Temporary Storage

Files are temporarily stored in encrypted form only during the conversion process. No permanent copies are kept on our servers.

🎯 How We Use Your Information

Primary Uses

Service Delivery: Process PDF to Excel conversions
Authentication: Secure account access via magic links
Billing: Manage credits and process payments
Support: Respond to inquiries and resolve issues
Improvement: Analyze usage patterns to enhance our service

We Do NOT Use Your Information For

❌ Selling to third parties
❌ Advertising or marketing by external companies
❌ Training AI models on your documents
❌ Any purpose unrelated to our service

🤝 Information Sharing

🔐 Adobe PDF Services

We use Adobe's cloud infrastructure for PDF processing. Adobe processes your files under strict security standards and deletes them after conversion.

💳 Stripe (Payment Processing)

Payment information is processed by Stripe. We don't store credit card details on our servers.

☁️ Supabase (Authentication)

Email addresses and authentication data are securely stored with Supabase, our database provider.

Legal Disclosure

We may disclose your information only when required by law, such as responding to valid legal requests, court orders, or government regulations.

🛡️ Data Security

🔒 Encryption

All data is encrypted in transit (TLS 1.3) and at rest using industry-standard encryption protocols.

🏢 Infrastructure

We use enterprise-grade cloud providers (Adobe, Supabase, Stripe) with SOC 2 compliance and security certifications.

🔐 Access Control

Strict access controls ensure only authorized personnel can access systems, with all access logged and monitored.

🗑️ Data Minimization

We collect and retain only the minimum data necessary to provide our service effectively.

👤 Your Privacy Rights

Data Control Rights

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Delete your account and associated data
Portability: Export your data in a standard format
Restriction: Limit how we process your data

How to Exercise Your Rights

Email: pondering-privacy@snowcow.net

Subject Line: "Privacy Rights Request - [Your Request Type]"

Response Time: We will respond within 30 days

Account Deletion

You can delete your account at any time through the extension settings or by contacting support. Upon deletion:

Your email and preferences are permanently deleted
Unused credits are forfeited (no refund)
All conversion history is removed
The deletion is irreversible

🍪 Cookies and Tracking

Chrome Extension Storage

Our Chrome extension uses local storage to:

Remember your authentication state
Store user preferences (language, settings)
Cache conversion history temporarily

Analytics

We collect anonymized usage statistics to improve our service:

Conversion success/failure rates
Feature usage patterns
Performance metrics
Error reports (without personal data)

                No Third-Party Tracking: We don't use Google Analytics, Facebook Pixel, or other third-party tracking tools.
            

👶 Children's Privacy

Pondering is not intended for children under 13 years old. We don't knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

🌍 International Users

GDPR Compliance (EU Users)

For users in the European Union, we provide additional protections under GDPR:

Legal basis for processing: Legitimate interest and contract performance
Data Protection Officer: pondering-dpo@snowcow.net
Right to lodge complaints with supervisory authorities
Data processing agreements with all third-party providers

CCPA Compliance (California Users)

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (we don't sell personal information)
Right to non-discrimination for exercising privacy rights

🔄 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:

We'll notify you via email (if you have an account)
We'll display a notice in the extension
We'll update the "Last Updated" date above
Continued use constitutes acceptance of changes

Version History: Previous versions of this policy are available upon request.

📞 Contact Information

🛡️ Privacy Officer

Email: pondering-privacy@snowcow.net

Response Time: 48 hours

🌍 Data Protection Officer (EU)

Email: pondering-dpo@snowcow.net

For: GDPR-related inquiries

🏢 General Support

Email: pondering-support@snowcow.net

For: General questions and support

🚨 Security Issues

Email: pondering-security@snowcow.net

For: Security vulnerabilities