📚 Pondering Help Center

Your complete guide to the Document Intelligence Suite

🚀 Getting Started

Installation

  1. Install Pondering from the Chrome Web Store
  2. Click the extension icon in your browser toolbar
  3. Sign up with your email address
  4. Check your email for the magic link
  5. Enter the 6-digit verification code
  6. Start converting your PDF files!

System Requirements

Browser Support

Chrome 88+, Edge 88+, Opera 74+

File Requirements

PDF files up to 20MB

Internet Connection

Required for conversion processing

📄 PDF to Excel Conversion Guide

Converting Your First PDF

  1. Select File: Click "Convert PDF to Excel" or drag & drop your PDF
  2. Choose Language: Select the appropriate OCR language for your document
  3. Start Conversion: Click "Convert to Excel" button
  4. Wait for Processing: Monitor the progress bar
  5. Download: Your Excel file will download automatically
💡 Pro Tip: For best results, ensure your PDF contains clear, readable text. Scanned documents work too thanks to our advanced OCR technology!

File Types & Formats

Input Format

PDF files (.pdf) up to 20MB

Output Format

Excel spreadsheets (.xlsx)

Content Types

Text-based PDFs, scanned documents, forms, tables

🌍 Supported OCR Languages

Pondering supports OCR in 40+ languages for accurate text recognition:

English (US/UK)
Spanish
French
German
Italian
Portuguese (BR/PT)
Chinese (Simplified)
Chinese (Traditional)
Japanese
Korean
Dutch
Danish
Finnish
Norwegian
Swedish
Polish
Russian
Turkish
Hebrew
Arabic
Language Selection: Choose the language that best matches your document's content for optimal OCR accuracy.

🔧 Troubleshooting

Common Issues & Solutions

❌ "File too large" Error

Solution: PDF files must be under 20MB. Try compressing your PDF or splitting large documents into smaller files.

❌ "Conversion failed" Error

Solution: Check your internet connection. If the PDF is corrupted or password-protected, try another file or remove protection first.

❌ "No credits remaining" Error

Solution: Purchase additional conversion credits through the upgrade button in the extension.

❌ Poor OCR Results

Solution: Ensure you've selected the correct language. For scanned documents, verify the image quality is clear and readable.

Browser Issues

Chrome Extension Disabled: If the extension stops working, try disabling and re-enabling it in chrome://extensions/

💳 Billing & Credits

Credit System

Pondering uses a fair credit-based system:

🆓 Free Tier

3 free conversions on sign-up

💼 Basic Plan

$1 for 5 conversions

⭐ Standard Plan

$5 for 30 conversions

🚀 Premium Plan

$10 for 70 conversions

Payment & Refunds

We use Stripe for secure payment processing. Refunds are available within 30 days for unused credits.

🔒 Privacy & Security

Data Protection

🛡️ Secure Processing

Files are processed using Adobe's secure cloud infrastructure

🗑️ No Permanent Storage

Your files are deleted immediately after conversion

🔐 Encryption

All data is encrypted in transit and at rest

📧 Email-Only Authentication

We only store your email address for authentication

For complete privacy details, see our Privacy Policy.